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转 开店的个人看法及一点经验

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发表于 2011-10-15 08:55:12 | 显示全部楼层 |阅读模式
从04年开店(在县区),因为当时没钱,找了一个偏点的地方,房子只有十几个平方米(房费便宜)。开店前先把三证办好(工商、地税、国税),自己去市上找了一个也是刚开时间不长的电脑配件店,他们也想到县区发展分销,签订供货合同(两千元内先货后款),又找了一家看上去形像不错的联想店做电脑合作。就这样店开起来。
    说真的前两年很难,也就是刚能糊口,但是我对客户很认真、很负责、很客气,我自己做不了的给客户想办法找地方(也就是把一些自己做不了的单子介绍给你的上家),买了电脑的每个客户都登记在册,有空就打电话回访下。因为是县区人少这点很重要,现在人都有钱了,在那里买东西都是一样的,但钱让人家感觉花的值,口碑很重要,服务一定要跟上,千万不要黑脸,更不要和客人吵架,遇上“个别”的也要忍。
    就这样一做就是三年,三年后生意开始好转,好多客户帮我发名片,给我介绍生意。生意好了就出现问题,有时一天跑不过来或忘记了一半个早上打电话的客户,没法就在身上装个便签,接个电话就一记,先挑大客户和能赚钱的,把小客户和帮忙的先放下,但电话上一定要很客气的给人家说个大概时间,如果那个时间不能去就再打个电话说明一下。
    我修电脑和卖配件有个原则:个人不赚钱,但单位不能少赚钱。如果是个人电脑有问题,一般少收或不收,需要更换配件的说清配件的好坏价格的差额,让客户自己选择。
    一定不能卖假货和抬价蒙客户。卖假货就不多说,其中的利弊大家应该都清楚。抬价的后果就是直接断了以后客户,现在电脑这行难做,价格很透明,市上的电脑店一家接一家,同样的配件这家赚十元那家就敢赚五元卖,网上一查就知道大概价格。
    生意难做钱难赚,说这些其实就是四个字“以诚待人”。欢迎大家交流。
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发表于 2013-6-19 15:33:20 | 显示全部楼层

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